Assertiveness and Conflict Management
Join us for this month's Lunch & Learn with Michele Maupin with EMPOWERED, LLC.
Michele is a Personal Safety Expert with a Karate Black Belt, a degree in Organizational Leadership, a license with the Department of Public Safety Standards and Training, Founder of Empowered, LLC., and author of the upcoming book Empowered! Think and Act like a Super Hero at Work.
1. Conflict and common reactions to it.
2. Assertiveness in the face of conflict.
3. Offering great customer service while setting boundaries with customers, co-workers, and others.
This will include non-verbal communication as well as de-escalation techniques.
Lunch can be purchased at Pietro's. Five different daily lunch specials for $7.50.
Brought to you by the Women in Business Team.