Payment from clients can be a difficult part of running a business. Columbia Collections Service will be discussing Compliant and Effective Collections at this Lunch & Learn.
Topics discussed with include:
Collection Techniques: Bring anyone on your team who handles accounts receivables or billing. We will be talking about proven collection techniques that maintain relationships with your customers and resolve accounts, friction free.
Practical answers to the common questions from business owners:
How can I improve my revenue cycle and increase cashflow?
How do I communicate with my past due customers?
What are the statute of limitations on my outstanding invoices?
How can my staff effectively communicate with consumers and patients?
How to:
Have effective A/R calls and letters.
Protect the integrity of your brand while collecting on past due invoices.
Create a sense of urgency.
Speakers:
Joseph Galvan, Director of Legal Affairs:
Joseph has been with Columbia since 1996. In his current capacity as a member of the Executive Team, he utilizes his education and experience gained at Columbia to concentrate his attention on the legal and compliance aspects of the business. He directly manages the Legal, Compliance, and Administrative Support Departments at Columbia, as well as Columbia’s outside supporting attorneys. Joseph also serves as the main point of contact between Columbia and our large client leadership teams, often serving as an educational and training resource for our clients and their teams.
 
Jesse Williams, Business Development Manager: Jesse has been with Columbia Collection Service since 2011 and has over a decade of collection experience. He pioneered the Collector Mentoring Program at Client Services Inc. and led the Custom Auto Loan Division of JP Morgan Chase on a national level in both recoveries and call quality metrics. Jesse supervised Columbia’s Frontline Collection Team for over 2 years before becoming the Business Development Manager.
Presented by the Women in Leadership Team.
Registration required.